Customer Service

Whatever your question, comment or problem we're really happy to help as best we can. Many of the answers can be found on the pages below, but if not please email us on We have a team of very knowledgeable and friendly staff and offer excellent customer service, as our customers testify!

We get nearly 100% of our orders in the post the same day or very next working day when everything is in stock. We really are super-quick. Find out more about our delivery here.

Returns and Exchanges
We offer an easy, quibble-free returns and exchanges policy, so that you can feel relaxed and happy. Read more here.

International Shipping
We ship abroad to most countries and the cost is automatically calculated as you order. International Shipping Find out more here.

Questions about wool?
Find out more about how wool works here.

Fabric care
Wool is quite an easy-care fabric and detailed care instructions are given for each product on the "care" tab.

We totally respect your privacy. Our privacy policy is here.

Finally, our conditions of use of the website can be found here.

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