delivery

We endeavour to dispatch orders the next working day and guarantee dispatch within three working days. If there is going to be a delay for any reason we will contact you as soon as we can.

All your purchases will be carefully and sensibly wrapped. Note that we endeavour to recycle all packaging that comes our way, so please let us know if you would like new packaging - eg, if your order is a gift - and we will wrap it in new environmentally-friendly packaging instead.

We offer a gift-wrapping service so that your order can be sent directly to the lucky family. Our gift wrapping is always beautiful and always sustainably produced - currently it's the most gorgeous hand-made wrapping paper with a hand-written, hand-made, fairly traded card for your personal message too.

Postage is:

  • FREE on orders over £40
  • FREE within Cambridge city boundaries CB1, CB2, CB3, CB4, CB5, CB21, CB22, CB23, CB24, CB25
  • £2.99 within the UK otherwise
  • AT COST abroad. Please see our Global Shipping section for shipping overseas.
  • Other postage options are available, such as special delivery or courier services. If the service you require is not listed, please contact us and we will be happy to help.

Special Delivery:
We use Royal Mail Special Delivery for guaranteed next day delivery within the UK. Next-day delivery is available in the UK only and orders must be made by 12.00pm (midday).

"I love Disana wool and it is impossible to find here in the states. My order has already arrived. Items delivered in perfect condition and shipped quickly. Everything is great. Thanks! Will definitely order again!"
Lisa Pugliese, San Diego, California


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